London, United Kingdom
|Marc Allera (CEO)|
BT Consumer is the main retail division of United Kingdom telecommunications company BT Group that provides fixed-line, mobile, broadband and digital television to consumers in the UK. It buys access to some of these services from BT's other divisions: Openreach and EE. It is the largest consumer fixed-line and broadband ISP in the UK.
It was established alongside BT Business (now BT Business and Public Sector) following a two-way split from former division, BT Retail in 2013 to allow BT to "better serve its customers and focus even more on delivering its strategic priorities". It took on the consumer operations of BT Retail that involved BT Consumer together with BT Wi-fi (part of BT Enterprises) and the consumer part of BT Ireland. It retained its name following BT's new organisational structure that took effect in April 2016 after its acquisition of EE, with no changes made to the division. On 28 July 2017, BT announced organisational changes to "simplify its operating model, strengthen accountabilities and accelerate its transformation" and involves bringing together its BT Consumer and EE divisions into a new unified BT Consumer division that will operate across three brands – BT, EE and Plusnet. It will take effect from 1 April 2018.
BT Consumer provides broadband, mobile, TV and Wifi services. It provides a standard broadband service with speeds of up to 17mb, as well as a fibre-optic service. Most homes get FTTC service at up to 40 Mbit/s broadband, those with FTTP will get up to 300 Mbit/s.
In 2016, BT stated that their Infinity fibre broadband packages was up to five times faster than the UK's average standard broadband speed.
BT Mobile is a mobile virtual network operator (MVNO) in the United Kingdom and is a division of BT Group that was launched in March 2015. It uses the EE network via an MVNO agreement signed in March 2014 as well as using the spectrum BT won in the 2013's 4G auction. EE is now owned by BT Group following a successful acquisition that was officially completed on 29 January 2016. BT Mobile operates alongside BT Business Mobile which is provided by the BT Business division. BT Mobile currently offers handsets and SIM-only plans.
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