BT Global Services

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BT Global Services
FoundedJuly 2000; 19 years ago (2000)
HeadquartersBT Centre
London, EC1
United Kingdom
Number of locations
180 countries
Area served
Key people
Bas Burger (CEO)[1]
ProductsNetwork security
Cloud computing
Contact centres
Unified communications
IT and network services
OwnerBT Group
Number of employees

BT Global Services is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries.[2] It was established in July 2000 as BT Ignite.[3]



BT Group began operating as a private corporation after the Telecommunications Act 1984.[4]

During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. From the 90's through the early 2000s, BT Group, then known as British Telecom, struggled. The company failed to secure a strong partner, struggled to expand internationally, and had significant debt.[5]

In 2002, the attempt at an alliance (Concert 2 with R&R was disbanded. Thereafter, the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.[citation needed]

On April 1, 2002, BT’s contracts with former Concert customers were transferred to BT Global Services and BT Retail. BT Ignite was renamed BT Global Services in April 2003. By late 2003, around 50% of BT Global Services’ about 5,000 staff were employed outside the UK.[6]


Between 2002 and 2009, the Global Services division made a string of acquisitions to expand its global footprint and broaden its business offer to customers. Most notable are Radianz, the then network arm of Reuters in 2005;[7] the global network operator Infonet in 2005;[8] managed security market leader Counterpane in 2006;[9] US IT consultancy company International Network Services Corp. (INS) in 2007;[10] and Asian systems integrator Frontline in 2008.[11] In 2016, Global Services signed an agreement to acquire IP Trade S.A.,[12] a provider of unified communications and collaboration solutions[buzzword] for trading floor environments and command-and-control dispatch centres.


In 2005, Global Services won a multi-year worldwide outsourcing contract to provide communication and IT services to FIAT in a deal worth €450 million (£303 million) over five years across 40 countries. BT also acquired Fiat's subsidiary, Atlanet for €80 million which provides domestic telecoms services to Fiat and other business customers across Italy.[13] In 2006, Atlanet was merged with Albacom to form BT Italia.[14]

In 2006, Global Services agreed a £100 million seven-year worldwide outsourcing contract to provide communication and IT services to PepsiCo, across their 900 locations in more than 60 countries as well as upgrading their network infrastructure.[15]

In 2008, Global Services agreed a $650 million (£332 million) five-year worldwide outsourcing contract to provide communication and IT services to Procter & Gamble, across more than 1,100 locations in more than 80 countries.[16]

In January 2016, Global Services agreed a £100 million seven-year contract with the BBC to provide its broadcast network from April 2017, when it finishes its remaining contract with Vodafone UK via Atos. The deal will see the BBC move to a new, state-of-the-art network that will link all BBC UK sites, including 21 broadcasting centres and local radio stations, as well as connecting to the main overseas bureaux and partners for playout of the BBC’s TV channels. It will carry all video, audio and data traffic, as well as fixed-line telephony, ISDN and broadband services.[17][18]

On 10 February 2016, Global Services announced it has been awarded a five-year contract worth more than £9 million, to deliver computer and data centre services to Bromley London Borough Council. The contract was won by BT as part of a pan-London framework agreement for information and communications technology (ICT) services set up by Westminster City Council, the Royal Borough of Kensington and Chelsea and Hammersmith and Fulham councils.[19]

Global Services also manages the global networked IT estates for Komatsu[20] and Randstad Holding.[21]

In January 2019 BT became the first international group to receive two national telecoms licences from China’s Ministry of Industry and Information Technology which will enable it to sell services direct to Chinese customers.[22]


At the start of 2009, Global Services took a £340m writedown due to poor "cost controls"[23] shortly after the resignation of its CEO François Barrault. Later in the year the company reported losses of £2.1bn, despite sales of £8.8 billion.[24] Global Services then underwent a transformation programme, including cost saving initiatives, leading to substantial increases of EBITDA, operating profits and operating cash flow during its 2009–2010 financial year.[25] In May 2010, BT announced an investment plan to increase its capabilities in the Asia-Pacific region. By the end of its 2010–2011 financial year, Global Services had increased orders with customers by 10% year on year, improved profitability, and became operating cash flow positive a year ahead of schedule.[25]

Total income for Global Services in 2016-7 was more than £5bn.[25]

In 2017-2018 financial year Global Services reported a £5bn revenue, £434m EBITDA and £10m operating profit.[26]


From 2004 until 2008 François Barrault was CEO of BT Global Services and president of BT International, before leaving the company after poor financial performance results. He was replaced by Hanif Lalani.[27] Jeff Kelly was appointed CEO in early 2010.[28] Luis Alvarez was appointed CEO,[29] in October 2012. Prior, Alvarez had been president of BT’s European, Middle East, Africa and Latin American operations.[30] Bas Burger was appointed CEO on 1 June 2017.[1] Martin Smith is Chief Finance Officer, Kevin Taylor is president of BT in Asia, Middle East and Africa, Chet Patel is Chief Transformation Officer and president of BT in Continental Europe[31], Ashish Gupta is president of BT in the UK and Global Banking and Financial Services, and Jennifer Artley is president of BT in the Americas.[32]


  1. ^ a b "Bas Burger to become CEO of BT's Global Services business". Retrieved 2017-05-31.
  2. ^ a b "Global Services". BT Group. Retrieved 26 November 2017.
  3. ^ "BT Global Services (previously BT Ignite)". BuddeComm. Retrieved 26 November 2017.
  4. ^ "History of Telecoms Regulation in UK". Retrieved 23 Jan 2015.
  5. ^ "'Q&A: What now for BT?'". BBC News. 10 May 2001. Retrieved 23 Jan 2015.
  6. ^ BT Global Services,, 2003
  7. ^ Laura Rohde (Mar 10, 2005). "BT signs hefty Reuters contract, buys Radianz". Retrieved 23 Jan 2015.
  8. ^ Dinesh C. Sharma (November 8, 2004). "British Telecom to buy Infonet". Retrieved 23 Jan 2015.
  9. ^ Antony Savvas (26 October 2006). "BT acquires Counterpane for managed network security". Retrieved 23 Jan 2015.
  10. ^ Antony Savvas (2 Feb 2007). "BT buys US consultant INS". Retrieved 23 Jan 2015.
  11. ^ Chua Hian Hou (Mar 25, 2008). "BT completes acquisition of Frontline". Retrieved 23 Jan 2015.
  12. ^ "BT to acquire IP Trade SA to boost unified communications solutions for trading floors and control rooms". Retrieved 2017-02-10.
  13. ^ "BT Wins Fiat, Buys Atlanet". LightReading. 13 December 2005. Retrieved 30 January 2016.
  14. ^ "Albacom, Atlanet re-brand as BT Italia". Telecompaper. 27 September 2006. Retrieved 30 January 2016.
  15. ^ Fildes, Nic (4 October 2006). "BT agrees 100 m communications deal with PepsiCo". The Independent. Retrieved 30 January 2016.
  16. ^ Hoover, J. Nicholas (10 June 2008). "Procter & Gamble Signs $650 Million Outsourcing Deal With BT". InformationWeek. Retrieved 30 January 2016.
  17. ^ "BBC announces next-generation broadcast network for the digital age". BBC. 29 January 2016. Retrieved 30 January 2016.
  18. ^ Williams, Christopher (29 January 2016). "BBC awards £100m network deal to BT". The Telegraph. Retrieved 30 January 2016.
  19. ^ "BT wins multi-million pound contract with Bromley Council". BT Global Services. BT. 10 February 2016. Retrieved 24 March 2017.
  20. ^ "Komatsu chooses BT for its global IT infrastructure". Retrieved 2017-02-10.
  21. ^ "BT lands transformation deal with Randstad". Retrieved 2017-02-10.
  22. ^ "BT wins licence to sell service direct to Chinese consumers". The Times. 2019-01-25.
  23. ^ "NPfIT future in question as BT reviews contract". ZD Net. 2009-01-23.
  24. ^ "BT Global Services boss leaves after just 15 months". IDG's CIO UK. 2010-01-08. Retrieved 2010-01-08.
  25. ^ a b c "Annual reports". Retrieved 2017-05-31.
  26. ^ "BT Group plc Annual Report & Form 20-F 2018, p92" (PDF).
  27. ^ Wray, Richard (May 27, 2009), "BT boss blamed for loss of 15,000 jobs pockets £2m bonus", The Guardian
  28. ^ "BT appoints Jeff Kelly as new head of Global Services", The Telegraph, January 8, 2010
  29. ^ "BT Global Services". BT Group PLC. Retrieved 2 February 2016.
  30. ^ Smith, Oliver (May 12, 2014), "The man behind BT's recovery in global business", CityAM
  31. ^ BT appoints veteran to lead continental division, Financial Times, 2017-02-22
  32. ^ "Meet the Team", BT, retrieved May 26, 2018

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