Wikipedia:OTRS noticeboard

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Welcome to the OTRS noticeboard

Wikimedia's volunteer response team (OTRS) handles copyright permissions, email inquiries from the public, reuse inquiries, article errors, and a wide range of non-public inquiries. The email service is operated and managed by a cross-project team of volunteers at the Meta-Wiki level and not by the English Wikipedia community. Actions by OTRS volunteers on English Wikipedia are ultimately subject to review by the Arbitration Committee.

Please be aware that there is sometimes a backlog in processing tickets sent to the permissions-en queue. This backlog is currently 49 days.

This noticeboard is primarily for
  1. Permissions verification and inquiries for text and files (hosted on the English Wikipedia) said to have been granted permission via OTRS.
  2. Requests for OTRS volunteer review of matters that have been described as OTRS comments or actions.
  3. Other inquiries to OTRS volunteers that do not involve, disclose or reference private material.
Do not post
  • Private information or links to private information (including but not limited to emails, phone numbers, physical addresses).
  • Fishing requests (asking for all details of a ticket or generally probing ticket information). You should make a specific request and clearly state the reason for your request.
  • Additional questions on a point, once an OTRS volunteer has indicated they cannot answer due to privacy issues. (Further inquiries and any complaints should be made via email.)
  • Requests for OTRS access (use meta:OTRS/volunteering instead).
  • Questions regarding media hosted on Wikimedia Commons (use Commons:OTRS/Noticeboard instead).
  • Media questions unrelated to OTRS (use Wikipedia:Media copyright questions instead).
Disputes
Useful OTRS email addresses
Removal of private or defamatory information Requests for oversight or oversight-en-wp@wikimedia.org
Submission of photos to be used in a Wikipedia article photosubmission@wikimedia.org
Follow the instructions here
Confirmation of copyright permission permissions-en@wikimedia.org
Follow the format given here
Reports of threatened harm to self or others emergency@wikimedia.org
Guidance: Wikipedia:Responding to threats of harm
Reports of child pornography legal-reports@wikimedia.org
See Wikimedia Legal Policies
Issues with an article about you or your organization info-en-q@wikimedia.org
Guidance: Wikipedia:Biographies of living persons/Help
Any other inquiries involving private information info-en@wikimedia.org

Noticeboard archives


Issue(s) with "Dogs 2C's" photo submissions?[edit]

OTRS, I helped "Dogs 2C" upload photos of his Honda Ridgeline—at File:2017 Honda Ridgeline RTL-E bed with full-size spare-2.jpg and File:2017 Honda Ridgeline RTL-E Bed-with full-size spare.jpg—using previously acceptable processes to OTRS. What has changed or is no longer acceptable that leads you to having problems with these photos he wants to make available on Wikipedia? Please let me know what's wrong so I can help "Dogs 2C" fix whatever the problem appears to be; Wikipedia's processes are quite confusing to many who do not regularly contribute. --McChizzle (talk) 14:27, 23 March 2019 (UTC)

I am an OTRS agent, but not experienced enough to make a definitive call here. I see no reason these images could not be accepted under a self made/public domain license I looked at the tickets and was going to accept them under those tickets, problem is those tickets list specific filenames, because of that fact I'm unwilling to do so. Maybe an OTRS Admin or more experienced agent can comment here. Thanx, - FlightTime (open channel) 15:22, 23 March 2019 (UTC)
"...list specific filenames...?" That has been something that OTRS agents have requested be included for years now, in order to make it easier for OTRS agents to find the image(s) and tie them to the release email. This is very strange and confusing. What's the next step? We should not just leave these images hanging out there unresolved. --McChizzle (talk) 16:37, 23 March 2019 (UTC)
The only issue that I see is that the permission statement specifies File:2017 Honda Ridgeline RTL-E bed with full-size spare-2.jpg and File:2017 Honda Ridgeline RTL-E bed with full-size spare-1.jpg instead of File:2017 Honda Ridgeline RTL-E Bed-with full-size spare.jpg. — JJMC89(T·C) 19:30, 23 March 2019 (UTC)
I see. The filename has been changed by an admin to File:2017 Honda Ridgeline RTL-E Bed-with full-size spare-1.jpg. Will you accept that? --McChizzle (talk) 21:25, 23 March 2019 (UTC)
 Done - FlightTime (open channel) 21:31, 23 March 2019 (UTC)
Thank you! --McChizzle (talk) 21:36, 23 March 2019 (UTC)