Father-of-10, 55, died after collapsing next to entrance to hospital's A&E department - because medical staff 'weren't allowed to treat patients outside and told his family to call 999 instead'

  • Paul James collapsed outside New Cross Hospital A&E in Wolverhampton 
  • Family says receptionist told them they couldn't treat him outside the hospital
  • Father-of-10 died after being treated on the floor of the A&E department 
  • The Royal Wolverhampton NHS Trust has launched an internal investigation  

Paul James (pictured), 55, collapsed in front of the A&E department at New Cross Hospital in Wolverhampton

Paul James (pictured), 55, collapsed in front of the A&E department at New Cross Hospital in Wolverhampton

A father-of-10 died outside A&E after doctors refused to treat him on the other side of the doors and told his family to ring an ambulance instead.

Paul James, 55, collapsed in front of the A&E department at New Cross Hospital in Wolverhampton.

His daughter Megan, 20, and partner Emma Machin, 32, claim they rushed inside to get help - but were told they could not treat patients outside.

The family claims the receptionist told them to ring an ambulance instead as doctors were not prepared to leave their posts. 

Ms Machin told The Sun: 'The hospital failed him. He died because they wouldn't help and we intend to make them pay for that.' 

Mr James, a plasterer and father-of-10, had already been treated at the hospital in Wolverhampton for stomach pains.

He was given painkillers and told he could go home. But before they reached the family car, he collapsed. 

His daughter Megan rushed back inside - but was told doctors couldn't help. 

Eventually a security guard helped his daughter carry him in, but he was already lifeless. Medics treated him on the floor, but to no avail. 

Ms Machin told the newspaper: The hospital failed him. He died because they wouldn't help and we intend to make them pay for that.' 

Pictured: Paul James
His daughter Megan, 20, and partner Emma Machin, 32, claim they rushed inside to get help - but were told they could not treat patients outside.

Mr James's daughter Megan, 20 (right) and partner Emma Machin, 32, claim they rushed inside to get help - but were told they could not treat patients outside. Pictured left: Paul James

 One witness added: 'The receptionist didn't even bat an eyelid and told her she'd have to call an ambulance because the A&E doctors aren't allowed to treat anybody outside.

'Common sense should have prevailed. We're talking about basic humanity here.'

A spokesman for the Royal Wolverhampton NHS Trust told MailOnline: 'Our condolences are with Mr James' family. 

'At this stage we are actively working to understand what happened to Mr James and his death has been reported to the coroner.'

Pictured: New Cross Hospital's A&E entrance in Wolverhampton 

Father 55 Paul James died outside A&E New Cross Hospital Wolverhampton doctors said ring ambulance

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