Grandmother, 43, 'was covered in 70 bed bug bites' after night at Premier Inn hotel left her riddled with weeping sores and 'boiling blood'

  • Lisa Adams, 43, from Cornwall, stayed in a Premier Inn in Bedford in September
  • Upon waking she discovered her uncovered legs and stomach covered in bites
  • Her holiday with husband Steven, 50, was ruined as she fought infection 
  • She said: 'My body is itching all over, it feels like my blood is boiling inside me'
  • Premier Inn says staff responded to complaint, found no evidence of bed bugs

Lisa Adams discovered 'weeping sores', she says, after she and husband Steven stayed in a Premier Inn in Bedford last month

Lisa Adams discovered 'weeping sores', she says, after she and husband Steven stayed in a Premier Inn in Bedford last month

A grandmother has claimed she was left covered in weeping sores and suffering from 'boiling blood' after being bitten 70 times by bed bugs during a one night stay at a Premier Inn.

Lisa Adams and husband Steven stayed in a £58 double room at the chain's Bedford hotel during a trip to visit their grandchildren in Bury St Edmunds last month.

Upon waking grandmother-of-three Lisa, 43, claims she was horrified to discover her legs and lower stomach - which had been uncovered by her pyjama top - were covered with itchy and inflamed red bites prompting her to scrub herself in the shower.

Lisa headed down to reception to report it and claims a member of staff promised to investigate after admitting 'we've not had any problems like this for a long time'.

Six weeks on, customer service manager Lisa says the bites have become infected and were leaking pus, leaving her feeling itchy all over and like her blood is 'boiling' inside her.

Mrs Adams said her legs and lower stomach were covered in 70 bites the next morning

Mrs Adams said her legs and lower stomach were covered in 70 bites the next morning

However Premier Inn said they had investigated Lisa's claims and called in external specialists who could find 'no evidence of bed bugs in the room she was allocated'.

Lisa, from St Austell, Cornwall, said: 'I felt a bit dirty with all these red blotches on me.

'I scrubbed in the shower in case anything was still on me, it didn't make me feel very nice at all.

'They were on the front and back of my legs from the ankle to the top of my leg and the bottom of my stomach.

'They were very itchy but I didn't want to scratch them because they already sore and I didn't want to make them more painful.

'I was gobsmacked when the pharmacist I visited said it looked like I had bed bug bites.

'We've been to Mexico and travelled to Australia, China and lots of different places and I've never been bitten by anything.

'Now I think I might have an infection because my body is itching all over and it feels like my blood is boiling inside me.'

She explained that in the morning: 'There were around 70 bites on both legs and the bottom part of my stomach - the bits of me that weren't covered by my pyjama top. They weren't there when I went to bed.

'Steven wasn't affected as he slept on top of the duvet, whereas I was between the mattress and the duvet.'

Lisa complained at reception but says she was told complaints had to be made online, adding that another member of staff promised to investigate, conceding they'd 'not had problems like this for a long time'.

Concerned she might take any creepy crawly stowaways with her, Lisa binned their overnight suitcase and £150-worth of clothing, continuing on to the couple's planned trip to Poland with two cases she had left in the car.

The couple stopped at a pharmacy but, Lisa said: 'The holiday was marred as the spots got worse and the antihistamines hadn't started working properly.

'They would come up into a white puss-like spot and they would just burst, they were weeping quite a lot by then.

The sores sores became pus-filled and infected, but Premier Inn denies there were bed bugs

The sores sores became pus-filled and infected, but Premier Inn denies there were bed bugs

She was covered in bites
She was covered in bites

Mrs Adams said she would not be returning to any branch of Premier Inn following the incident

'I had to wear longer trousers to try and cover my legs because I didn't want to get any dirt or anything in them.

'I wasn't able to go out and wear my shorts and sit out in the sun as much as I would normally, I didn't want people looking at them either.'

Back home, Lisa is still suffering with what's believed to be a lingering infection of the bites - causing itching all over the body and the sensation that her blood is 'boiling'.

Lisa said: 'By the time we got back they still hadn't cleared up so I went to another pharmacist where I was given a stronger course of antihistamine and cream.

'Last week I went to the doctor who said the bites look infected, which is why they weren't clearing up properly.

'There was a fairly red, swollen patch on the bottom of my right leg, which is where one of the bigger bites was.

'All over my body was itching. I was constantly scratching, even in places where there were no bites, and it felt like my blood was boiling inside me.

'I was given another course of antihistamines, a week's worth of antibiotics and a massive tub of cream to ease the itching.

Lisa Adams and husband Steven Adams booked an overnight stay at the hotel in Priory Marina, Bedford, during a trip to visit their grandchildren in Bury St Edmunds last month

Lisa Adams and husband Steven Adams booked an overnight stay at the hotel in Priory Marina, Bedford, during a trip to visit their grandchildren in Bury St Edmunds last month

'The doctor said that from what I've described, it's definitely something in the bed or the upholstery - possibly bed bugs or dust mites.'

Lisa, who regularly used Premier Inn for the last ten years, said she'll never step foot in one again after the way she's been treated.

Lisa said: 'The way they've handled the complain is appalling.

'Given the severity of the bites it needed to be highlighted. If that had been an older person they may not be robust enough to fight the infection as I have, it could have been worse.

'To be fobbed off the way I was is just not right, I won't be staying with Premier Inn again after this.'

A Premier Inn spokesman said: 'To ensure that we are proactive in matters of this nature, our housekeeping and maintenance teams are fully trained to spot the signs of bed bugs.

'In this instance, upon receiving the complaint our specially-trained team members examined the room and their stringent checks revealed no evidence of bed bugs.

'Nonetheless, in the interests of caution, the team have since engaged with external specialists to launch their own inspection of the guest's room and they have independently confirmed that there is absolutely no evidence of bed bugs in the room Mrs Adams' was allocated.'

 

Grandmother, 43, 'got 70 bed bug bites' in night at Premier Inn hotel

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