25Mar/19
Digital Innovation Helping CVS Transform the Customer Experience

Podcast: Digital, Amazon Driving Evolution of Grocery Retail

In episode 187 of Total Retail Talks, Total Retail Executive Editor Joe Keenan is joined by Steve Pinder, managing director of Kurt Salmon, part of Accenture Strategy. Listen in as they discuss the increasing influence of digital inRead More…

25Mar/19

How Retailers Can Strike the Balance Between Man and Machine

Brands across industries are eager to wow customers with new technology — and rightly so. In the age of heightened convenience, more personalized experiences and innovative shopping options like Amazon Alexa, consumers won’t tolerate brands thatRead More…

25Mar/19

3 Ways to Maximize Global E-Commerce Revenue

E-commerce sales are expected to surpass $530 billion by 2020. The obvious benefit of running an e-commerce business is you’re not restricted by geographic location. Even better, you’re not limited to regular store hours and can be processingRead More…

20Nov/18
Top 100 Fastest-Growing Retailers: #61 American Eagle Outfitters

Top 100 Fastest-Growing Retailers: #61 American Eagle Outfitters

Credit: American Eagle Outfitters As part of our coverage of Total Retail’s recently released Top 100 Fastest-Growing Retailers report , which ranks publicly traded retailers on year-over-year net sales growth, we’ve chosen select companies on thisRead More…

20Nov/18
Survey: 2018 Holiday Shoppers Say They're Ready to Spend, But On Their Terms

Survey: 2018 Holiday Shoppers Say They’re Ready to Spend, But On Their Terms

Judging by consumer responses, retailers need to address the challenges that characterized the 2017 holiday shopping season by addressing issues such as long lines and out-of-stock complaints. Both human and technology/operational fixes can be brought toRead More…

20Nov/18
Consumers Are Eager, More Digital and Willing to Spend This Black Friday

Consumers Are Eager, More Digital and Willing to Spend This Black Friday

Credit: Getty Images by Gustavo Caballero How are consumers feeling about Black Friday 2018? According to research that Periscope By McKinsey recently conducted , more than 70 percent of consumers surveyed in the U.S., U.K., GermanyRead More…